Refund & Cancellation Policy

Last updated: 12 August 2026

This policy explains how subscription payments, cancellations and refunds work for Zarbill. It forms part of our Terms of Service.

Subscriptions and billing

Zarbill is sold as a monthly subscription. The Pro plan is R99 per month (or $18 per month if billed in US dollars). The Business plan is R699 per month (or $39 per month). A free plan is available with a limit of 3 clients and 5 invoices, and requires no payment details.

Subscriptions renew automatically each month until cancelled. Payments are processed by Paystack. We do not store your card details.

Cancelling your subscription

You may cancel at any time. To cancel, email support@zarbill.com from the address on your account, or use the billing section inside the app.

• Cancellation takes effect at the end of your current paid month.
• You keep full access until that date.
• After that, your account moves to the free plan. Your data is not deleted.
• There are no cancellation fees and no minimum contract period.

Refunds

14-day money-back guarantee. If you are not satisfied with Zarbill, request a refund within 14 days of your first payment and we will refund that payment in full, no questions asked.

After the first 14 days, refunds are handled as follows:

• Service failure. If Zarbill is unavailable for an extended period due to a fault on our side, we will refund or credit the affected portion of your month.
• Duplicate or incorrect charges. Refunded in full as soon as we confirm the error.
• Unused time after cancelling. Monthly subscriptions are not pro-rated. You keep access for the remainder of the month you have paid for.

How to request a refund

Email support@zarbill.com from your account email address with the reason for your request. We respond within 2 business days. Approved refunds are returned to the original payment method via Paystack and typically appear within 5–10 business days, depending on your bank.

Failed payments

If a renewal payment fails, we retry and notify you. If payment is not resolved, your account moves to the free plan. Your invoices and clients remain intact and become fully accessible again once payment succeeds.

Price changes

If we change subscription pricing, existing subscribers receive at least 30 days notice by email before the new price applies. You may cancel before it takes effect.

Contact

Questions about billing, cancellations or refunds: support@zarbill.com